Your support agents spend most of their time handling first-level tickets. What if AI could turn this burden into a performance driver?

Discover intelligent automation with Jira Service Management and Rovo: automatic resolution of basic inquiries via the virtual agent even before a ticket is created, suggestions for related articles and tickets directly within the agent interface, and assistance with structuring responses to save time on drafting.

A complete live demo, from the virtual agent’s preventive intervention to the automatic generation of post-incident documentation on Confluence.

In one real-world example, up to 1,200 tickets were automated each month, resulting in over €8,000 in operational savings. This allows your agents to refocus on complex technical issues while AI handles repetitive tasks and continuously enriches your knowledge base.

Beyond IT, these advanced automations can be applied to all types of Jira projects, including both development projects and business projects (HR, Finance, Legal, etc.).