Key Features:
- RMM (Remote Monitoring & Management) : Real-time monitoring, automated patch and update management, remote access, and software/hardware inventory.
-PSA (Professional Services Automation) : Centralized management of support tickets, tracking of service time, billing, and customer contract management.
- Integrated AI (Atera Copilot): Generation of automated scripts, ticket summaries, and IT diagnostic assistance.
- Analytics & Reporting: Customizable dashboards to evaluate support performance and equipment status.